Making a Complaint

Sometimes you might find you need to make a complaint to a business. It might be about poor service or a faulty product, or you might have complained already and had no response.
This section will help you to make an effective complaint.
Some key points to remember when making a complaint are:

1. Know your rights
2. Stand up for these rights - be assertive without being aggressive
3. Always try to stay calm and polite, even if you are angry
4. Keep notes and documentation to back up your complaint

Read my step-by-step guides below to help you with making a complaint.

Letter of Complaint templates & help
Making a complaint to a retailer